jitgo's commitment to safe and responsible play
We believe entertainment should be enjoyable. jitgo offers deposit limits, self-exclusion, and 24/7 Bengali-language support to keep you protected.
Keep gaming a source of fun, not a problem
Online casino and betting is an exciting form of entertainment. Like any form of entertainment, however, moderation and awareness are essential. jitgo treats responsible gaming not just as a policy, but as a core value of our platform.
Responsible gaming means playing while staying in control of your budget, your time, and your emotions. It is a planned form of entertainment where the joy of playing matters more than the hope of winning. At jitgo, we want every player to enjoy their experience consciously and safely.
Remember — betting is never a substitute for income. Playing to recover losses or pay off debt is extremely risky. There are no guaranteed outcomes in gambling — every step is entirely optional and should remain fully under your control.
What we do to protect you
Set a deposit limit
You can set a maximum daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately and takes time to change — protecting you from impulsive decisions.
Time-out
If you feel you need a break, you can set a time-out yourself for anywhere from 24 hours to 30 days. During this period your account will be temporarily closed and no bets can be placed.
Self-Exclusion
You can use permanent or long-term self-exclusion. Request that your account be deactivated for 6 months, 1 year, or permanently. No marketing messages will be sent during self-exclusion.
Set a loss limit
Set a maximum daily or weekly loss amount in advance. Once you reach the limit, the session will close automatically — keeping your budget safe.
Age verification (21+)
jitgo is only for players aged 21 and above. Age is verified at registration. There is no way for a minor to open an account and our rules on this are strict.
24/7 Bengali-language support
Our Bengali-speaking support team is with you seven days a week, twenty-four hours a day. Send any responsible gaming questions or concerns directly to live chat.
When should you seek help?
If any of the following apply to your life, please take a break and speak with our support team.
- You are spending more than your budget and feeling regret afterward
- You are placing larger bets to try to recover losses
- You cannot stop playing and keep coming back
- You are hiding your gaming from family or friends
- You are playing with borrowed money or breaking into your savings
- Work or family responsibilities are being neglected because of gaming
- You feel restless or irritable when you are not playing
A simple self-assessment
Think through the questions below — honest answers will guide your way.
Do I set a specific budget before playing and stick to it?
Do I use money meant for essential expenses (food, rent, my children's education) to play?
After a loss, do I place larger bets to try to get that money back?
Can I stop playing on my own at any time?
Can I talk openly with my loved ones about my gaming?
How to use our protection tools
How to change your deposit limit
After logging in to your account, go to the "Account Settings" section. Click the "Responsible Gaming" tab. Select a daily, weekly, or monthly deposit limit and enter the amount. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour wait — this is intentional so that decisions are not made in the heat of the moment.
How to take a time-out
If you feel you need a break, let our support team know via live chat. They will activate a time-out for any period from 24 hours up to 30 days. During the time-out you will not be able to log in to your account and no notifications will be sent.
How to activate self-exclusion
Contact our support team for a permanent or long-term break. Send your request to [email protected] or via live chat. Once self-exclusion is activated it takes effect immediately, and no promotional messages will be sent during this period. Even after the self-exclusion period ends, a verification process is required before the account can be reactivated.
How to close your account
If you want to close your account completely, email [email protected] or request it via live chat. We will permanently deactivate your account and begin the process of returning your existing balance. We always respect this decision.
For players aged 21+ only
You must be at least 21 years old to participate on jitgo. This is both a legal requirement and our ethical responsibility. Gambling by minors can cause serious psychological and financial harm.
Use parental control software on your device to prevent any underage member of your family from accessing this platform. Never share your account login details with anyone else.
If you are suspicious or notice any attempt by a minor to create an account, let us know immediately.
The golden rules of responsible play
Set a specific budget before you play — only play with money that, if lost, will not affect your daily life.
Set a time limit. Do not play for long stretches without a break — take regular breaks and spend time with your family.
Do not play while drinking alcohol or when you are emotionally unsettled. Good decisions are harder to make in that state.
Remember — betting is for entertainment. Winning is a possibility, not a certainty. Never believe any guarantee.
Do not chase losses by placing bigger bets. The urge to "recover what you lost" is the biggest risk of all.
Never play with money set aside for essential bills, food, medical care, or family expenses.
Need help? We are here for you
If you feel that gambling is becoming a problem, do not wait — contact us. Our Bengali-speaking support team is ready to listen seven days a week, twenty-four hours a day.
Live chat: 24/7 in Bengali
Talk to us — no judgment, no pressure. Just a helping hand.
Questions and answers about responsible gaming
Enjoy the entertainment, responsibly
Play safely on jitgo. Enjoy cricket betting, slots, or casino — have fun in any section, in moderation.