jitgo Terms and Conditions

jitgo (hereinafter referred to as the "Platform", "we" or "Company") operates a safe and reliable online gaming service for users in Bangladesh. These terms and conditions apply to all services, games, bonuses and promotional offers on the platform.

• These terms are written in English and apply to users in Bangladesh.
• jitgo reserves the right to change these terms at any time.
• Continuing to use the platform means you agree to the updated terms.
• If you disagree with any part of these terms, please stop using the platform immediately.

The following conditions must be met to open an account at jitgo:

• Each person may open only one account. If a person holds more than one account, all accounts will be cancelled and the balances will be forfeited.
• All information provided at the time of registration must be true, accurate and complete.
• It is the user's own responsibility to keep the account password confidential.
• Transferring or selling an account to a third party is strictly prohibited.
• If you suspect any unauthorised access to your account, you must notify our support team immediately.
• jitgo may request identity documents at any time for verification purposes.

2.1 Information Verification

jitgo reserves the right to verify a user's identity when required. The following documents may be requested for verification:

• A copy of the National Identity Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method (bKash, Nagad, Rocket or Upay).

Withdrawals may be temporarily suspended until verification is complete.

jitgo strictly prevents gaming by minors. The following conditions must be followed:

• Providing a false age at registration will be treated as a serious violation.
• jitgo may request proof of age documents at any time.
• If a user is found to be a minor, the account will be closed immediately and deposited funds will be returned.

4.1 Deposits

• Minimum deposit amount: ৳300 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket and Upay.
• You must use your registered mobile number or account when making a deposit.
• Deposits from third-party accounts are strictly prohibited.
• The deposit amount will be added to your account after successful verification.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 1 hour.
• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawals may be on hold if verification has not been completed.
• The applicable wagering requirements must be met before withdrawing from a balance that includes a bonus.

5.1 Welcome Bonus

jitgo offers a welcome bonus for new members:

• 150% bonus on the first deposit, up to a maximum of ৳5,000.
• A 20x wagering requirement must be met to withdraw the bonus.
• Example: If you deposit ৳1,000 you will receive a ৳1,500 bonus, giving a total balance of ৳2,500. Before withdrawing you must place a total of ৳30,000 in bets (20 times the bonus).
• The welcome bonus applies only once per account.

5.2 General Bonus Terms

• Bonus offers cannot be combined with each other unless stated separately.
• A bonus may only be usable on certain games — see the details of each promotion.
• jitgo reserves the right to cancel a bonus if fraud or misuse is suspected.
• If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings will be forfeited.
• Each promotion has its own validity period — once it expires the bonus is cancelled automatically.

5.3 VIP Program

The jitgo VIP program has three tiers. Members can move up based on their gaming activity:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.8%.

VIP tier cashback is credited to the account at a set time each week. Wagering requirements may also apply to cashback.

The following rules on betting and gaming must be followed on the jitgo platform:

• jitgo uses a certified random number generator (RNG) to ensure the fairness of every bet.
• Betting decisions are entirely the user's own responsibility.
• If a technical error causes an abnormal outcome for any bet, jitgo reserves the right to void that bet.
• Any winnings obtained by exploiting a software bug or error will be considered void.
• If the internet connection is lost, the state of the ongoing game is saved on the server.
• Specific match rules may apply separately in the cricket betting section.

The following activities are strictly prohibited on the jitgo platform:

• Creating multiple accounts to take advantage of bonuses or promotions.
• Using fraudulent payment methods or stolen banking details.
• Attempting to access the platform through hacking, phishing or any other harmful means.
• Using automated bots or software to place bets or play games.
• Attempting unauthorised access to another user's account.
• Using the platform for money laundering or any other illegal financial activity.
• Placing bets in an organised manner on behalf of a professional betting syndicate or group.

8.1 Suspension by jitgo

jitgo may suspend or permanently close an account in the following situations:

• Violation of any clause of the terms and conditions.
• Failure to provide documents requested for verification.
• Suspicious or fraudulent activity.
• A court order or directive from a regulatory authority.

8.2 Closure by the User

You may close your account at any time. Please contact us via live chat or email to do so. Before closing your account:

• Withdraw any remaining balance.
• If you have any open bets, complete the withdrawal after they are settled.
• Bonus balances with wagering requirements cannot be withdrawn until those requirements are met.

jitgo places the highest importance on responsible gaming. We believe gaming is a form of entertainment — it is not a way to solve financial problems.

• You can set daily, weekly or monthly deposit limits on your account.
• The self-exclusion feature allows you to block yourself for a set period of time.
• If you suspect a gaming addiction, our support team is available at all times to help.
• To learn more about responsible gaming, visit our Responsible Gaming page.

The security of your personal information is very important to us. jitgo uses industry-standard SSL encryption and secure data storage methods.

• Information provided at the time of registration is used only for account management and verification purposes.
• We never store your password or full payment details.
• Personal information is not sold or misused to third parties.
• Please read our Privacy Policy for detailed information.

jitgo reserves the right to make changes to these terms and conditions at any time. In case of changes:

• For important changes, a notice will be sent to the registered email or posted on the platform.
• All users will be informed of the date on which changes take effect.
• If you disagree with the updated terms, please stop using the platform and request account closure.
• Continued use of the platform after changes will be considered as acceptance of the new terms.

For any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: 24/7 direct support in Bengali is available.
• Email: [email protected]

We take every complaint seriously and try to resolve it as quickly as possible. When submitting a complaint, please provide your account ID and relevant details.