jitgo Privacy Policy — Your Information Is Our Responsibility

jitgo (referred to as "we", "our", or "the platform") operates a safe and trusted online entertainment platform for users in Bangladesh. When you register on jitgo, access it, or use any of our services, you are considered to have accepted the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how it is used, and to make you aware of your rights and protections. We believe that transparency in data protection is the foundation of trust.

This policy applies only to the jitgo platform (website: jitgo.cam) and its associated services. We are not responsible for the privacy policies of any third-party websites or services.

We collect the following types of information when you create and use your account on the jitgo platform:

1.1 Information Provided Directly by You

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (during identity verification)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account information
• Account password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of access to the platform
• URLs of pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

• Deposit and withdrawal history
• Betting and gaming activity logs
• Bonus usage details
• Customer service communication records

We collect and use your information for the following legitimate purposes:

2.1 Service Delivery and Operations

Your information is needed to create and manage your account, process deposits and withdrawals, manage gaming activity, and confirm your rewards and bonuses.

2.2 Identity Verification and Age Confirmation

jitgo is for users aged 21 and above only. We verify your identity and age at the time of account registration and before withdrawals above a certain amount.

2.3 Security and Fraud Prevention

We monitor your transaction and login activity to detect suspicious activity, protect your account, and prevent financial fraud.

2.4 Customer Service Improvement

We use records of our communications with you and your feedback to resolve your issues quickly and improve the quality of the platform.

2.5 Fulfilling Legal Obligations

Where applicable laws and regulations require us to retain or disclose information, we comply with those obligations.

jitgo uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — such as maintaining login sessions, performing security checks, and saving language preferences.

3.2 Functional Cookies

These cookies remember your preferences and settings, such as game display preferences or preferred payment methods, so you do not have to set them again each time.

3.3 Analytics Cookies

These cookies help us understand how users are using the platform — which pages are visited most, where issues occur, and so on — so we can improve the quality of our services.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the platform from working properly.

jitgo never sells your personal information to third parties. However, in certain circumstances we may share limited information with the following parties:

4.1 Payment Processors

To process your deposits and withdrawals, we share the necessary financial information with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions.

4.2 Identity Verification Services

We may use the services of trusted verification providers to verify your identity and age. Only the information required for verification is shared in this process.

4.3 Legal Authorities

In response to court orders, legal investigations, or valid requests from government authorities, we may be required to disclose information in accordance with applicable law.

4.4 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited transaction-related information that is necessary for game functionality. These providers follow their own privacy policies.

In all of the above cases, we ensure that third parties maintain appropriate security measures to protect your information.

The security of your information is our highest priority. We apply industry-standard technical and organizational measures that protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Encryption

Our platform uses SSL (Secure Socket Layer) encryption technology. All communication between your browser and our servers is fully encrypted.

5.2 Password Protection

Your password is encrypted using a strong hashing algorithm. No member of our staff can ever view your password directly.

5.3 Two-Factor Authentication

We offer Two-Factor Authentication to provide an additional layer of security for your account. Keeping it active significantly reduces the risk of unauthorized login.

5.4 Regular Security Reviews

We regularly review and update our security measures. Any suspicious activity is automatically detected and immediate action is taken.

jitgo retains your information only for as long as it is needed to fulfill the purpose for which it was collected or as required to meet legal obligations.

• Active account data: retained for the entire duration that the account remains active.
• Financial transaction records: retained for a minimum of 5 years in accordance with applicable law.
• After account closure: core identity information may be retained for a limited period as required by law.
• Customer service communications: retained for up to 3 years from the date of last contact.

Once the specified period has ended, your information is securely deleted or irreversibly anonymized.

As a registered user of jitgo, you have certain important rights over your own information:

7.1 Right to Access Your Information

You have the right to know what information we hold in your account. Contact our support team and we will provide you with a copy of your information.

7.2 Right to Correct Your Information

If any information we hold about you is inaccurate or incomplete, you may request a correction. After appropriate verification, we will make the necessary changes promptly.

7.3 Right to Delete Your Information

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain certain information for a specified period.

7.4 Right to Object to Data Processing

You may object to marketing communications or to specific types of use of your information. To unsubscribe from marketing emails, contact our support team at any time.

To exercise these rights, please contact us through the contact details below.

All services on jitgo are for users aged 21+ only, meaning 21 years of age or older. We do not intentionally collect personal information from anyone under the age of 21.

We follow an age verification process at the time of registration. If we learn that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please contact us.

jitgo may update this privacy policy from time to time — due to changes in law, technological developments, or changes to our services. For significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The effective date of the new policy will be clearly stated.

If you continue using the platform after changes have been made, you will be considered to have consented to the new policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is available 24/7 to assist you in Bengali.

You may also read our Terms and Conditions and Responsible Gaming pages, which contain detailed information about your rights and our responsibilities.